shen168 Platform Privacy Notice

This page describes what we collect when you use shen168 and how we keep that data protected. Your personal information — your name, email, payment details, and identity documents — is central to how we operate. We take this responsibility seriously. We don't sell your data to marketers, we don't share it with unvetted third parties, and we encrypt it during storage and transmission.

We collect data for three core reasons: to verify your identity (KYC compliance), to process your deposits and withdrawals, and to detect fraud and money laundering. Everything we collect serves one of these purposes. We don't collect data "just in case" or for speculative profiling. If we ever change how we use your data, we'll notify you first.

This privacy notice applies to all shen168 users, regardless of where you access our platform from — whether that's Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported jurisdiction. Read this page carefully, and contact our support team if anything is unclear.

What Data We Collect on shen168

We collect your personal data in stages. When you register, we collect your full name, email address, phone number, and date of birth. These are required to create your shen168 account and to send you important notifications about promotions, withdrawals, and account security.

When you verify your identity (KYC), we ask for a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only to confirm your identity. We don't use them for any other purpose.

We also collect behavioural data: which games you play, how often you log in, your session history, and your geographic location (inferred from your IP address). We use this data to detect unusual account activity, prevent fraud, and improve shen168's user experience. We don't use it to profile you for marketing or to build psychological models of your preferences.

How We Use Your Data on shen168

We use your personal data for account management, payment processing, and compliance. We verify your identity to prevent fraud and meet regulatory requirements in supported jurisdictions. We process your deposits and withdrawals using your payment-method details. We calculate your weekly cashback using your game history from your Result ArchiveWe use your email to send you account notifications, bonus offers, and withdrawal confirmations.

We analyze your session data to detect suspicious patterns: rapid multi-account creation, unusual betting sequences, or login attempts from impossible locations. If we detect fraud signals, we may freeze your account pending investigation. We also use session data to improve shen168's performance — identifying slow features, understanding navigation patterns, and optimizing our platform for users in Jakarta, Surabaya, and other key regions.

We retain your data for as long as your account is active, plus a minimum of five years after closure (to comply with anti-money-laundering regulations). After five years, we securely delete your personal data unless we're legally required to retain it longer.

Third Parties and Data Processors

We share your data with third parties only when necessary. Our payment processors (e-wallet operators and banks) receive your payment-method details to execute deposits and withdrawals — they're contractually bound to use your data only for this purpose. Our identity-verification provider receives your KYC documents to confirm your identity — they don't store or reuse this data.

We may share anonymized, aggregated data with game providers and analytics partners to improve shen168. This data is never linked to your identity. We never sell your personal data to advertisers, marketers, or data brokers.

Our servers may be located outside your jurisdiction. If you're accessing shen168 from Indonesia, your data may be processed and stored on servers in Singapore, Malaysia, or other Southeast Asian countries. By using shen168, you consent to this cross-border data transfer, subject to our security and encryption standards.

Your Privacy Rights on shen168

You have the right to access, correct, and delete your personal data. Log into your shen168 account and visit the Account Settings page — you can update your name, email, phone number, and other profile details. If you want a copy of all data we hold on you, contact our support team and we'll provide it in a portable format within 10 business days.

You have the right to request deletion of your personal data. Note that we may be unable to fully delete data if we're legally required to retain it (for example, anti-money-laundering records). We'll delete what we can and explain any retention obligations. You can also request that we stop using your data for non-essential purposes — for example, you can opt out of promotional emails while keeping your account active.

We respect your privacy choices. If you have a privacy concern or believe we've mishandled your data, contact our compliance team at the support email listed on shen168. We'll investigate and respond within 15 business days. If you're in a jurisdiction with specific data-protection laws (like GDPR or local equivalents), those rights apply in addition to what we've described here.

Cookies and Tracking on shen168

We use cookies to remember your login session, track your activity within shen168, and deliver personalized features. Essential cookies are required for shen168 to function — without them, you couldn't stay logged in. Analytical cookies help us understand how users navigate our platform and where we can improve.

You can control cookies through your browser settings. Disabling cookies will limit your ability to use shen168, but it's your choice. We don't use third-party tracking cookies that follow you across the internet — we only track your activity on shen168 itself.

We may also use pixel tags (small transparent images) in promotional emails to detect whether you've opened them. This helps us understand which promotions are reaching you and which aren't. You can disable this by configuring your email client to not download images.

Your privacy is a foundation of trust. At shen168, we collect only what we need, protect it rigorously, and use it only as we've described. If that changes, we'll ask your consent first.

Account Security and Two-Factor Authentication

We strongly recommend enabling two-factor authentication (2FA) on your shen168 account. 2FA requires you to provide a second form of verification (usually a code from an authenticator app or SMS) when logging in from a new device. This prevents unauthorized access even if someone obtains your password.

To enable 2FA, visit Account Security in your account settings. You can choose between authenticator-app verification (more secure) or SMS verification (more convenient). We support both methods. Once enabled, 2FA is mandatory for all logins — there's no bypass.

If you lose access to your 2FA method (lost phone, lost authenticator device), contact our support team with proof of identity. We can temporarily disable 2FA and help you regain access to your account. This process may take a few hours to ensure security.

Policy Updates and Contact

We may update this privacy notice at any time. We'll notify you of material changes via email or in-app notification. Continued use of shen168 after changes take effect means you accept the updated policy. If you disagree with changes, you may close your account — we'll return any remaining balance to your registered payment method.

For privacy questions or concerns, contact our compliance team via the support section on shen168. You can also reach out during promotional periods like Liga 1 playoffs, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, or Nyepi — we monitor support channels continuously. We'll respond to privacy inquiries within 15 business days and provide clear, plain-language explanations.

This privacy notice is current as of the last update date shown on the shen168 website. We remain committed to protecting your personal data and maintaining the transparency you deserve as a shen168 user.